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We kindly ask you to read the following care instructions carefully and thoughtfully. 925 STERLING SILVER CARE: Don’t wear your silver jewelry when doing household chores. Household cleaners contain corrosive substances that can easily eat through the platinum bonding and leave the silver exposed to the sulfur in the air. Don’t wear your silver jewelry when doing strenuous physical activity. Perspiration can act just like a corrosive substance and remove the platinum bonding from your jewelry. Also, don’t swim with your silver jewelry on because the chlorine will cause rapid tarnishing of the metal. When you are getting dressed in the morning or to go out a night put your silver jewelry on last. Lotions, makeups, hair spray and perfumes will remove the platinum bonding and cause your jewelry to tarnish quickly. Only clean the 925 Sterling Silver jewelry with mild soap and water. Then dry gently with a soft cotton cloth. That’s it. Don’t use any other detergents or chemicals. Never use a jeweler’s ultrasonic jewelry clean machine with ammonia that is used to clean gold Store you silver jewelry individually in a cloth lined box. Don’t let any of the pieces rub against each other. This can cause minor scratching and expose the underlying silver to the air’s sulfur. Storing each piece in a separate zip-log bag is ideal. With appropriate care and love you can have your sterling jewelry last for an indefinite amount of time. OPAL & PEARL CARE: Opals require different care and precautions than the other precious gems to ensure their longevity. They require care when wearing so as to not scratch or break the stone. That being said, they're not really high maintenance. Once you know how to care for opals, you can safely wear them every day. How to Store an Opal If you need to store your opal, place it in a padded cloth bag for protection and put it somewhere safe. If you're storing it for an extended period of time, place your opal in cotton or cloth with a few drops of water. Then put it in a sealed plastic bag The water will not soak into the stone but will prevent some of the water that's inside the stone from evaporating. Your opal is only in danger of losing its internal water if you're storing it in environments with very low humidity (for example, a desert/arid environment, or zero humidity storage safes). DO NOT: Use hand sanitizer when wearing opal or pearl jewellery If you wear perfume/cologne/other sprays, put it on before you put on any gemstone jewelry. Don't use hand sanitizer while wearing opal rings, either. Opals and pearls in particular respond poorly to any acids or alcohols. Have any contact with washing detergent Expose Opal to temperature changes (cold to hot) Avoid doing any kind of physical tasks while wearing opals, such as household chores or outdoor maintenance. You don't want to scratch them or get them sweaty or dirty. You should put them in a safe place to store them. OTHER GEMSTONE CARE: Above will give you all the information you need to ensure your gemstones stay beautiful and cared for. If you have any questions please contact Nick here.

Yes! With a free consultation, we can help you design a unique piece of jewellery just for you. Contact Nick here to enqire about custom made jewellery services. NOTE: Nick will only create unique pieces of Jewellery and will not copy or replicate.

RETURNS ---- Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. DAMAGED JEWELLERY If you have received jewellery that was damaged or broken during shipping, you must contact us within 24 hours of the item being received. All our jewellery is insured with Australia Post for the entirety of its cost. We inspect all of our jewellery prior to shipment and take photos as proof of its condition. You must take photographs of the damaged package you received the jewellery in along with its contents. You must take your package into your local Australia Post store to lodge an insurance refund claim. The refund for damaged jewellery is the responsibility of the customer and Australia Post. We do not handle the refund. To be eligible for a return: 1. To complete your return, we require proof of purchase. 2. Your item must be unused and in the same condition that you received it. 3. It must also be in the original packaging. 4. We do not offer return for change of mind, only for sizing issues. 5. If your return is approved, you will be refunded in the amount of the item only, shipping will not be refunded. 6. The buyer is responsible for all the return shipping costs. 7. If the item is not returned in its original condition, the buyer is also responsible for any loss in value. The following are exempt from returns: * Custom made jewellery Sale items (if applicable) Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. Shipping To return your product, contact dn.murray@bigpond.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you must use a trackable shipping service and purchasing shipping insurance to cover the cost of the item. We don’t guarantee that we will receive your returned item. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact dn.murray@bigpond.com. Exchanges As our gemstone jewellery is one-of-a-kind, we cannot offer exchanges. We can only replace sterling silver items (that does not have gemstones) if they are defective or damaged. If you need to exchange it for the same item, send us an email at dn.murray@bigpond.com REPAIRS All our jewellery includes a guide on how to take care of it. The customer is responsible for following these instructions and handling the jewellery with care. We only offer repairs on a case-by-case basis.

1. Contact me directly at dn.murray@bigpond.com within 7 days of delivery. 2. Tell me why you'd like to make the return. Does it not fit quite right? Did it become damaged during shipping? 3.I'll email you back as soon as possible and: A) offer to accept your return and email you a return label. Once the item has been returned to me in its original condition, I will send you a gift card for you to use on a future purchase. or B) offer to resize your item after shipping has been paid one-way. (for eligible MADE TO ORDER ITEMS ONLY). NOTE: If your return is approved, you will be refunded in the amount of the item only, shipping will not be refunded. The buyer is responsible for all the return shipping costs. If the item is not returned in its original condition, the buyer is also responsible for any loss in value.

We offer world-wide shipping.

Australia: Australia post Standard Shipping - Free Australia post Express - upgrade for $10 Worldwide: Australia post Standard international $24 Australia post Express international $40

Yes, we insure your order with Australia Post for the entirety of its value.

Processing time: 3-5 business days Shipping times: Australia Standard: 3-10 business days Shipping times may vary due to delays related to the COVID-19 crisis. Please refer to the Australia Post website to check if there are delays to your address. Express: 2-6 business days Shipping times may vary due to delays related to the COVID-19 crisis. Please refer to the Australia Post website to check if there are delays to your address. World-wide Standard international: 14 - 25 business days Express international: 4 - 18 business days Shipping times may vary due to delays related to the COVID-19 crisis. Please refer to link bellow for delivery times to your country International delivery times - Australia Post (auspost.com.au)